At 299bed, your privacy is not an afterthought — it's built into how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over it. We believe you deserve to know.
Six core principles guide how 299bed collects, stores, and uses your personal data. These aren't just words — they shape every decision we make about your information.
We tell you exactly what data we collect and why. No hidden tracking, no vague language. If we collect something, it's in this policy — and we explain the reason clearly.
Your data is only used for the specific purposes stated in this policy. We don't repurpose your information for unrelated activities without your explicit consent.
We only collect the data we actually need. If a piece of information isn't necessary to operate your account or comply with legal requirements, we don't ask for it.
All data is stored using industry-standard encryption. Our systems are regularly audited and tested. We take technical and organisational measures to prevent unauthorised access to your information.
We don't hold your data forever. Personal information is retained only for as long as necessary to fulfil the purposes described in this policy or to meet our legal obligations.
299bed will never sell your personal data to third parties for marketing or advertising purposes. Your information belongs to you — we treat it that way.
As a 299bed player, you have clear rights over the personal data we hold about you. Here's what you can request at any time by contacting our support team.
Request a copy of all personal data we hold about you. We will provide this within 30 days of your request.
Ask us to correct any inaccurate or incomplete personal data held in your account at any time.
Request deletion of your personal data, subject to our legal retention obligations and active account status.
Object to the processing of your data for direct marketing or profiling purposes at any time.
Receive your personal data in a structured, machine-readable format so you can transfer it elsewhere.
Ask us to restrict processing of your data while a complaint or correction request is being resolved.
Your privacy matters to us. This policy applies to all players who use the 299bed website, mobile app, and related services. By using 299bed, you agree to the collection and use of your data as described here.
Welcome to the 299bed Privacy Policy. 299bed ("we", "us", "our") is committed to protecting the personal data of every player who uses our platform. This policy explains how we collect, use, store, and share your information when you register an account, make a deposit, place a bet, or interact with any part of the 299bed service.
We know that privacy can feel like a complicated topic — especially when it comes to online platforms. So we've written this policy in plain language, without unnecessary legal jargon, so that every player in Bangladesh can understand exactly what happens to their data when they use 299bed.
This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy. Together, these three documents form the complete framework governing your relationship with 299bed.
If you have any questions about this policy or about how we handle your personal data, please contact us at [email protected]. We're always happy to explain things further.
299bed collects personal data that is necessary to operate your account, process transactions, comply with legal obligations, and provide you with a safe and enjoyable betting experience. The categories of data we collect are set out in the table below.
| Category | Examples | Why We Collect It |
|---|---|---|
| Identity Data | Full name, date of birth, NID number | Account registration, age verification, KYC compliance |
| Contact Data | Mobile number, email address | Account communication, transaction alerts, support |
| Financial Data | bKash/Nagad/Rocket number, transaction history | Processing deposits and withdrawals, fraud prevention |
| Betting Data | Bets placed, games played, win/loss history | Account management, responsible gaming monitoring |
| Technical Data | IP address, device type, browser, OS | Security, fraud detection, platform optimisation |
| Usage Data | Pages visited, session duration, click patterns | Improving the platform, personalising your experience |
| Communications Data | Support chat logs, emails sent to us | Resolving disputes, improving support quality |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or for responsible gaming purposes (for example, if you disclose a gambling problem to our support team).
299bed collects your personal data through several channels. Understanding how we gather information helps you stay informed about your privacy at every touchpoint.
Third-party data: When we receive data about you from third parties such as payment providers, we only use it for the specific purpose for which it was shared — typically identity verification or fraud prevention. We do not use it for marketing.
299bed uses your personal data only for legitimate purposes that are necessary to operate the platform and serve you as a player. We never use your data in ways that are incompatible with the purposes for which it was collected.
We process your data on the following legal bases: contract performance (to operate your account), legal obligation (to comply with AML and KYC laws), legitimate interests (for fraud prevention and platform improvement), and consent (for marketing communications).
299bed does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
All third parties with whom we share your data are required to handle it in accordance with applicable data protection laws and our contractual requirements. We do not permit them to use your data for their own marketing purposes.
No data selling, ever: 299bed will never sell, rent, or trade your personal data to advertisers, data brokers, or any other commercial third party. This is a firm commitment, not just a policy statement.
299bed uses cookies and similar tracking technologies to make the platform work properly, to remember your preferences, and to understand how players use the site so we can keep improving it.
What are cookies? Cookies are small text files stored on your device when you visit a website. They allow the site to recognise your device on subsequent visits and remember certain information about your session.
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 299bed platform. For full details on the cookies we use, please refer to our Cookie Notice, available on request from [email protected].
Protecting your personal data from unauthorised access, loss, or misuse is a top priority at 299bed. We implement a range of technical and organisational security measures to keep your information safe.
Despite our best efforts, no online platform can guarantee absolute security. If you suspect that your account has been compromised, please contact us immediately at [email protected] or via live chat. We will act quickly to secure your account.
Your responsibility: You also play a role in keeping your account secure. Use a strong, unique password, never share your login credentials, and always log out when using a shared device. 299bed will never ask for your password via email or chat.
299bed retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods we apply are set out below.
When your data is no longer required, we securely delete or anonymise it. If you request deletion of your account and data, we will action this within 30 days, subject to our legal retention obligations.
299bed is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps, and we may request additional proof of age at any time.
If we discover that we have inadvertently collected personal data from a minor, we will delete that data immediately and close the associated account. Any funds deposited by a minor will be returned to the payment source after deducting any applicable processing fees.
If you are a parent or guardian and believe that your child has registered on 299bed, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.
299bed may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email and/or a prominent notice on the platform.
The "Last Updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of 299bed after any changes constitutes your acceptance of the updated policy.
If you disagree with any changes to this policy, you have the right to close your account and request deletion of your personal data, subject to our legal retention obligations. Please contact us at [email protected] to do so.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 299bed handles your personal data, please get in touch with us using the details below. We take all privacy enquiries seriously and aim to respond within 48 hours.
To exercise any of your data rights — including access, rectification, erasure, or portability — please email us with the subject line "Data Rights Request" and include your registered email address and a description of your request. We will acknowledge your request within 5 business days and aim to fulfil it within 30 days.
We're here for you: Privacy questions can feel daunting, but our support team is friendly and knowledgeable. Whether you want to know what data we hold, update your preferences, or close your account, just reach out — we'll walk you through it step by step.